{"version":"1.0","provider_name":"Progrespagnol","provider_url":"https:\/\/progrespagnol.com\/fr","author_name":"JC","author_url":"https:\/\/progrespagnol.com\/fr\/blog\/author\/63fe7be783\/","title":"Modalit\u00e9s de gestion des difficult\u00e9s, al\u00e9as, r\u00e9clamations - Progrespagnol","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"q3CnxxclF5\"><a href=\"https:\/\/progrespagnol.com\/fr\/modalites-de-gestion-des-difficultes-aleas-reclamations\/\">Modalit\u00e9s de gestion des difficult\u00e9s, al\u00e9as, r\u00e9clamations<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/progrespagnol.com\/fr\/modalites-de-gestion-des-difficultes-aleas-reclamations\/embed\/#?secret=q3CnxxclF5\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Modalit\u00e9s de gestion des difficult\u00e9s, al\u00e9as, r\u00e9clamations\u00a0\u00bb &#8212; Progrespagnol\" data-secret=\"q3CnxxclF5\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/progrespagnol.com\/fr\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"I &#8211; Domaine d\u2019application Documents de r\u00e9f\u00e9rence R\u00e9f\u00e9rentiel National Qualit\u00e9, version 9 du janvier 2024, indicateur 31 : \u201cLe prestataire met en \u0153uvre des modalit\u00e9s de traitement des difficult\u00e9s rencontr\u00e9es par les parties prenantes, des r\u00e9clamations exprim\u00e9es par ces derni\u00e8res, des al\u00e9as survenus en cours de prestation\u201d. L\u2019analyse des difficult\u00e9s, al\u00e9as et r\u00e9clamations permet d\u2019identifier [&hellip;]"}